Frequently Asked Questions

Frequently Asked Questions

What is the shelf-life of your bath bombs?

Try to use your bath bombs in about 6 months. The longer you wait, the more likely it is the bath bomb will be exposed to moisture in the air and lose some of its fizzing power. Both citric acid and baking soda have very long shelf lives, but the citric acid can lose its potency. Their potency is determined by MANY things but the biggest killer of citric acid is moisture in the air. The citric acid will eventually eat up the colour and scent molecules within the bomb…the scent will start to fade and the colour will grow steadily lighter.

Are your products Vegan? 

Yes, each of our bath bombs is vegan and we are in the process of certification for our products with the Vegan Society. Once certified (it is a thorough process and takes a few months) we will be able to proudly use the Vegan Trademark on our packaging. The Vegan Trademark is an internationally recognised standard for products that are free of all animal use, in ingredients and testing.

Are your products Cruelty Free?

Every manufacturer in the UK or EU must be cruelty-free by law. That means that any products and/or ingredients used in manufacturing must NEVER have been tested on animals at any time in their production. This came into effect several years ago but became official 3 years ago.

Are your products Gluten-Free?

Yes, each of the bath bombs in the gift box is gluten-free.

Are your products Organic?

Organic ingredients are used whenever possible.

Do you use shrink-wrap on your bath bombs?

Yes, because shrink-wrapping bath bombs individually at the time of production keeps them fresh and active for longer. The shrink wrap used is made from a corn-based polylactic acid (PLA) by ‘EarthFirst’ that is fully biodegradable as opposed to the shrink films made from petrochemicals.

What is your returns policy?

We hope that you are delighted with your order, but if for some reason you are not please contact us within 14 days of receipt of your goods. Send an email to enquiries@naturemoon.com Please put RETURNS ENQUIRY into the subject title of your email. A returns note will need to be completed before issuing any refunds.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).
If you require a refund we will refund the price paid by you for the goods within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or you notifying us of cancellation.
Refunds will only be made against the original credit/debit card used.
We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Your right to return goods does not apply to goods
  1. which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or
  2. where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.
 YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us as soon as possible by emailing us at enquiries@naturemoon.com
To ensure prompt resolution, please keep the box, packing materials and the damaged items for inspection.